Privacy policy
This page tells you what personal information Agar collects, why we collect it, and where we keep it. We follow Ethiopia's data protection law, Proclamation 1321/2024.
What we collect
When you contact us, book a meeting, or open an account, we collect your name, email, phone number, and anything you tell us. This includes any files you send with your messages.
How we use it
We use your information only to reply to you and to do the tasks you ask us to do. We do not sell your information, and we do not move money between other people.
Where it is processed
Our computer servers are outside Ethiopia, in the United States or Europe. When you send us your information, you agree that it may be moved there.
Sensitive documents
If we need documents such as your passport, ID, certificates or a power of attorney, we email you a one-time secure link. You upload them in your account after you agree to how we handle them. We encrypt each file. Only authorised Agar staff, including the agent handling your request, can open them, and every time they do, it is recorded. We keep these documents until 12 months after your request is closed, then delete them. If a request has no activity for 6 months, we close it. You can ask us to delete them sooner. If you withdraw your consent, our staff can no longer open the files you uploaded. Please do not send documents in the message thread, by email or on messaging apps.
Email and Telegram notifications
When someone writes on one of your tasks, we email you a copy of the message. You can reply from your inbox, and your reply is added to the task. We also email you when your task is created, when an agent is assigned, and when its status changes. Resend Inc. sends these emails and receives your replies. Its servers are outside Ethiopia, in the US. Our staff may also get task messages on Telegram. We never send attached files by email. They stay in your secure account. Each email has a private reply address. Anyone who has it can post to that task as you while the task is open, so please do not forward these emails. You can ask us to stop sending message copies and task details by email at any time. We will still send a short note, with no task details, when your task changes.
Website analytics
We use Google Analytics to count visits to our public pages, to see which pages people find useful, and to see which adverts and pages lead to enquiries. Google LLC provides it. Its servers are outside Ethiopia, in the US. It records technical data: your IP address, the full address of each page you open (including anything you typed in the blog search box), your rough location (country or city), and your browser and device type. It also records that a form was sent or the WhatsApp button was tapped, without any of the details. It stores a cookie in your browser, so it can tell repeat visits apart. It does not run on the client portal or on any page you sign in to. We never send it your name, phone number, email, what you write in our contact, booking or call-back forms, or your task details. To opt out, use your browser's tracking controls or install Google's opt-out add-on.
Call-back requests
If you use the "Request a free call back" form on our public pages, we store the name and phone number you enter and the page you sent it from. So that we can call you back quickly, we also send these details to our staff on Telegram. Telegram FZ-LLC provides it, and its servers are outside Ethiopia. We also email the same details to our team inbox. Resend Inc. sends that email, and its servers are in the US. We use your number only to call you about your request, and we do not add it to any marketing list.
Enquiry numbers and confirmation emails
When you send our contact or booking form, we give you an enquiry number, such as AGR-ENQ-2026-00042, and email you a confirmation that includes it. The email goes only to the address you typed into the form. Resend Inc. sends it, and its servers are in the US. Please do not reply with documents. If we need them, we will tell you how to share them safely.
Documents we send you
When we have a document for you, such as a receipt, a completed document or an agreement, we store it on our servers in the US and email you a link. The link opens your Agar account. If you have no account yet, it lets you create one with the email address we wrote to. The email never contains the document. Resend Inc. sends it, and its servers are in the US. We encrypt each file. Only authorised Agar staff can open it, and every time they do, it is recorded. The agent handling your request can open completed documents, but not invoices or agreements. We keep receipts, invoices and agreements for 7 years, because they are accounting records. We keep completed documents for 12 months, then delete them. If you never open an account, we delete completed documents 90 days after we last sent them. You can ask us to delete a completed document sooner. We cannot delete accounting records before the 7 years end. If you forget your password, we email you a link to choose a new one.
If you tap the WhatsApp link on our pages, your phone opens WhatsApp and you write to our business number. WhatsApp (Meta) provides the service, and its servers are outside Ethiopia. We see your phone number, your profile name and photo, and what you send us. We use them only to answer you about your request, and we do not add your number to any marketing or broadcast list. We delete the chat once your request is closed, and no later than 30 days after your last message. Please do not send IDs, powers of attorney or other documents on WhatsApp. If we need a document, we email you a secure upload link.
Advertising measurement (Meta Pixel)
We advertise on Facebook and Instagram, and we use the Meta Pixel to see whether those adverts bring people to our site. Meta Platforms provides it. Its servers are outside Ethiopia, in the US and other countries. When you open one of our public pages, it tells Meta your IP address, the full address of the page (including anything you typed in the blog search box), the page you came from, your browser and device type, and the time. If you arrived by clicking one of our adverts, it also tells Meta which advert. It tells Meta that a form was sent or the WhatsApp button was tapped, without any of the details. It stores up to two cookies in your browser, which last about 90 days. If you have a Facebook or Instagram account, Meta may be able to link the visit to it, and may use it to choose which adverts you see, ours included. Meta keeps and uses this data under its own privacy policy (facebook.com/privacy/policy), and we do not control how long Meta keeps it. The Pixel does not run on the client portal or on any page you sign in to. We never send Meta your name, phone number, email, what you write in our contact, booking or call-back forms, or your task details. To limit this, use your browser's tracking controls, or switch off activity from other businesses (off-Meta activity) in your Facebook or Instagram settings.
Emailing us
If you write to the email address shown on our pages, your message arrives in our company mailbox. Google provides the mailbox (Google Workspace), and its servers are outside Ethiopia. We see your email address, the name on your email account, and what you send us. We use them only to answer you about your request, and we do not add your address to any marketing list. We delete your emails 12 months after your request is closed, or 12 months after your last email if it goes no further. Please do not email IDs, powers of attorney or other documents. If we need a document, we email you a secure upload link.
Retention
We keep your information only as long as we need it to help you and to follow the law. After that, we delete it.
Contact
To ask about your information or to have it deleted, please use the contact form.